Inside this month's issue:

Learn what the top underutilized features of your agency management system are and how to take advantage of them.

Slow changes over the past several years are changing how agencies need to interact with clients and prospects.

Here are six tips to help you determine whether or not you take your customers for granted.

Discover the best features of Gmail—including several tips and tricks.

Soon after the iPhone 4’s release in June, problems surfaced. So when is the right time to adopt new technology?

Ed Higgins discusses why he thinks the IIABA’s response to growth in direct writer market share falls short.

Learn how to consistently deliver great—followed by excellent—customer service.

Ramp up your referral activity with the A.R.T. (Ask, Reciprocate, Thanks) of gaining referrals.

State Farm unveils distracted driving app; Swype's new smart keyboard; Treutel launches iPhone app.

Microsoft 2003 and 2007 have a built-in command function that allows you to send merged documents via e-mail.

Products designed specifically to help your Agency's Performance

This collection of guides provides detailed information on a full range of topics that the agencies who want to be successful need to know. These guides are developed by experts, approved by Steve Anderson, and will save any agency hundreds of hours of work.

Featured Product

The Anderson Report on Premium Comparison Systems

This guide is a comprehensive resource that helps agents and brokers understand key workflow and technology issues surrounding multiple-company comparative rating. It will help any size agency understand how to use comparative rating to boost agency profitability and customer service.
>>Learn more about Comparison Systems

In Production:
An Agency Guide to System Selection
An Agency Guide to System Implementation

Extend your agency’s physical office to include an Internet presence that allows prospects and customers to access your agency 24/7 online.

Insurance technology products designed specifically to help your agency's performance! Check them out today.

Gen X & Y Needs Survey
Help agency owners to understand what they need to do to attract and retain Gen X & Y staff by completing this survey.
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Click here to find out Steve's latest discovery to help your agency run smoother